FAQs
ORDER
What is the status of my order?
You can check the status of your order in your Account and My Orders section when you are logged in. 

Once your order has been shipped please allow up to 24 hours for the shipping confirmation email.

You can track your parcel via the link on the confirmation email to follow it’s delivery.
I've entered my shipping address wrong - how can I change it?
Please contact Customer Care right away: retail@maisonrena.com 

If your order hasn’t been shipped we can change your address. However, if it’s too late you will need to get in touch with your shipping services to redirect your parcel.
I want to make a change to my order, what can I do?

Please email our Customer Care team immediately for assistance: retail@maisonrena.com

If your order has already been dispatched, unfortunately we are unable to make any changes.

I want to cancel my order, what can I do?
If your order has not been dispatched our Customer Care team can cancel your order and issue you a store credit.

Please contact our Customer Care team to proceed. If your order has already been dispatched, unfortunately we are unable to make any changes.
Can I exchange an item?
We apologise but exchanges are not available right now.
What if I receive an incorrect item?
We apologise if an item you have received is not what you ordered. Please lodge an exchange via our email retail@maisonrena.com to offer you a replacement of the incorrect item.
What if my order arrives damaged or faulty?
We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to retail@maisonrena.com for further review.

We have a 4-week faulty claims period, in which case we can offer repair, replacement or refund options.
Oops, your search did not match any FAQs